1. Information We Collect

When you fill out our booking or contact forms, we collect basic personal information such as your name, email address, phone number, and postcode. This helps us respond to your inquiries, provide quotes, and deliver our services efficiently. We may also collect non-personal data, such as browser type or pages visited, to improve website performance.

2. How We Use Your Information

We use your information solely for communication, scheduling, and service delivery purposes. Your details help us confirm bookings, respond to requests, and provide updates related to your cleaning appointments. We may also use aggregated data to improve our website and customer experience, but never in a way that identifies you personally.

3. Data Protection & Security

We take your privacy seriously. All information you provide is stored securely and protected against unauthorized access, alteration, disclosure, or destruction. Our systems are regularly reviewed to maintain data integrity and comply with the UK Data Protection Act (2018) and GDPR requirements.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Your data will only be shared with trusted partners or third-party service providers when necessary to fulfill your request — such as payment processing or communication tools — and always under strict confidentiality agreements.

5. Cookies & Website Analytics

Our website may use cookies to enhance your browsing experience and analyze traffic. Cookies help us understand which pages are most useful and improve usability. You can disable cookies through your browser settings at any time, though some features may not function properly without them.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data at any time. If you wish to review the information we hold or opt out of any future communication, simply contact us using the details provided below.

7. Data Retention

We keep your information only for as long as it’s needed to provide our services or as required by law. Once data is no longer necessary, we securely delete or anonymize it to prevent unauthorized use.

8. Third-Party Links

Our website may contain links to external sites. Please note that we are not responsible for the privacy practices or content of other websites. We encourage you to review the privacy policies of any external sites you visit through our links.

9. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in legal, technical, or business developments. When we make significant updates, we will revise the “Last Updated” date at the bottom of this page. Continued use of our website after such updates signifies your acceptance of the revised terms.